Web browser logs

Owned by Inprowiser Engineering
Mar 12, 2022
1 min read

The first things to check when a potential bug is encountered are the web browser logs. Here is how to get them:

Internet explorer:

  1. Open IE, press F12 to open the developer tools. You should now see a panel with a list of tabs (like Console, Network, etc)

  2. Go to JIRA, and perform the same actions that lead to the issue

  3. In the "Console" tab of the developer tools, right click anywhere and select "Copy All". This will copy the entire console logs in your clipboard, which you can paste (Ctrl + V) to a text file that you will attach to your support ticket

  4. In the "Network" tab of the developer tools, click on the "save" icon. It should have a tooltip with something like "Export as HAR"

  5. Attach those two files to your ticket (the console logs, and the .har file)

Chrome:

  1. Open Chrome, press Ctrl + Shift + i to open the developer tools. You should now see a panel with a list of tabs (like Console, Network, etc)

  2. Go to JIRA, and perform the same actions that lead to the issue

  3. In the "Console" tab of the developer tools, right click anywhere and select "Save as...". Save it to any text file

  4. In the "Network" tab of the developer tools, right click anywhere and select "Save as HAR with content"

  5. Attach those two files to your ticket (the console logs, and the .har file)